Return policy

RETURN POLICY

We want you to be happy with your order from Bebeboad! We accept returns of new, unused items that are returned to us within 30 days of receipt for a full refund of the merchandise value and tax. Original shipping charges will not be refunded and return shipping costs are the responsibility of the purchaser. Because safety is a top priority for us and all new parents, Beberoad only accepts returns of items that have never been used. Items must be returned in the same condition in which you received them, including the attached product tags and original packaging.

Order Changes and Cancellations

We aim to ship your order as quickly as possible. If you have not yet received a tracking number, your order can be changed or canceled within three hours of the order time. Please e-mail us to make changes to your order. If you need to cancel more than three hours after the order time, Beberoad will charge a fee equal to 10% of the order value to cover associated shipping costs and redirect fees.

Return Shipping Fees

Customers are responsible for all return shipping costs unless if defective or wrong.

Defective / Wrong/ Not As Described Products

All products sold by Beberoad are covered under 1 year warranty. If your item is: defective / wrong / not as described or becomes damaged during the warranty period, please contact us directly (beberoad2@buffalobaby.hk). Solution: We replace it! We are always happy to connect you and help you resolve the problem.

If you receive your product from us with above issues, please hold the product and all packaging. with your cooperation and photos of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

Damaged Items

If your product inside the box is damaged upon receipt, please e-mail us with photos of the damaged product.

In cases in which the shipping company confirms it damaged the package, a replacement can be sent once the carrier has taken possession of the damaged product.

Undeliverable or Refused Shipments

The shipping company will make three attempts to deliver your package. If a package is undeliverable, refused, or canceled while it is in transit to you, you will be charged 10% of the item price to cover the refusal and shipping fees incurred by Beberoad.

Refunds

Once we receive your returned product, we will inspect it to ensure it has not been used and that the packaging is in the same condition in which you received it.

If your return is approved, you will receive a confirmation email and refund in the amount of the items and applicable taxes.

Please note that a restocking fee of 30% of the item value will be deducted from your refund if the item is not returned in the same packaging and condition in which you received it.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, you will receive a gift credit notification.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

How To Make A Return

1. E-mail us with your order number and the reason you're returning the item.

2. Wait for Beberoad to provide a return authorization number.

3. Send your order to:

BEBEROAD LTD.

Return #

For North America Customers:

Please contact us directly at beberoad2@buffalobaby.hk

For Asia Customers:

3-601, Century Building, 28th Longchang RD, Dongsheng, Zhongshan

GD China 528414

Tel: (86)-760 2221 2856