Shipping

FREE SHIPPING ITEMS AND REGION:

Items Free Shipping Region  Days 
R2

 

United States, China, HongKong, Macao

Cannot ship to Europe 

2-5
Rider 

United States, Japan, China, HongKong, Macau

Charges US$50.00 for Canada and Mexico as the good will be shipped from United States or China.

2-5
R1

Japan, China, HongKong, Macau 

Charges US$80.00 for United States, Canada and Mexico as the goods will be shipped from United States or China.

2-5

4-7

 

  R2 Car Seat      Adapter    

United States, Japan, China, HongKong, Macao
2-5

 

Stroller Hooks

Stroller Mosquito Net

Universal Car Seat Adapter

 

United States, China, HongKong, Macao

 

2-5

 

Doorman

United States, Japan, China, HongKong, Macao

Charges US$50.00 for Canada and Mexico as the good will be shipped from United States or China.

2-5

4-7

Scooter

United States, Japan, China, HongKong, Macao

Charges US$50.00 for Canada and Mexico as the good will be shipped from United States or China.

2-5

4-7

 

BebeRoad proudly offers free Free shipping to addresses in the contiguous US and Japan, China, HongKong, Macao. Free shipping is not available in Alaska, Hawaii. Free Shipping will be applied automatically to all qualifying orders - no minimum purchase, coupons or promotion codes are required.

BebeRoad ships to physical addresses within the above countries & regions. We do not ship to PO Boxes or U.S. Territories. If you are interested in shipping to the region not in the above list, please contact the beberoad2@buffalobaby.hk for extra costs and other information,  and we'll be happy to assist you with your order.

Most in-stock items are shipped via UPS within three business days in North America, according to the standard shipping timeframes listed above. Please note: all orders ship from CA or Japan, China. normally ship from the closest warehouse. 

Express shipping is available only for in-stock items, and only to addresses within in above countries. Express shipping will typically allow your parcel to arrive within three business days after the initiation of the shipping process.

You will receive a shipping notification email containing a tracking number.

 

CANCELLATIONS

We aim to ship your order as quickly as possible. If you have not yet received a tracking number, your order can be changed or canceled within three hours of the order time.

If you need to cancel more than three hours after the order time, we will charge a fee equal to 10% of the order value to cover associated shipping costs and redirect fees.

Customers who enter an incorrect shipping address are subject to a fee of $20 per package if the order must be directed to another address.

To cancel your order, please contact us at beberoad2@buffalobaby.hk

 

UNDELIVERABLE OR REFUSED SHIPMENTS

The shipping company will make three attempts to deliver your package. If a package is undeliverable, refused, or canceled while it is in transit to you, you will be charged 10% of the item price to cover the refusal and shipping fees incurred by BebeRoad.

 

LOST OR DAMAGED PACKAGES

In the rare event that a package is lost, BebeRoad will work with the shipping company to conduct a lost package search. 

In most cases of damaged packages, BebeRoad will need to inspect the damaged product before sending a replacement. In cases in which the shipping company confirms it damaged the package, a replacement can be sent once the carrier has taken possession of the damaged product.

Once a product tracking shows the product as delivered to the customer, BebeRoad has fulfilled its obligation to deliver the package. BebeRoad is not responsible for property theft.